Author
May 12, 2023
Passionate educator, technology enthusiast, metalhead, diversity advocate, musician…meet our dynamic and driven Head of Education and Documentation Fabricio Inocêncio! I’m certain I could’ve talked with Fabricio for hours, but I had to let him get back to his important work helping to make Digibee a better place for our team and customers!
Why Digibee?
Fabricio’s path to Digibee wasn’t exactly direct. He started his career in the music industry (more on that later) and later transitioned to teaching as a college professor. He discovered that he was an educator at heart and needed to find work with an educational purpose. Fabricio’s additional interest in technology informed his decision to find a place where he could make an impact utilizing both technology and education. He knew of Digibee, and saw the platform had the potential to transform the integration space. The opportunity to join the education team offered the perfect alignment of all his goals.
Now, as he approaches a year at Digibee, Fabricio is so happy to be part of the team. He finds it fulfilling to work for a company that values and embraces education, creativity, and innovation.
Life at Digibee
Fabricio loves that Digibee truly understands entrepreneurship and, as a startup, has the freedom to create, build, and innovate. Fabricio works frequently with CTO and co-founder Peter Kreslins, Jr. and says he appreciates that Peter gives him so much autonomy while also ensuring that he uses practical methodologies and a product mindset to inform decision-making. Fabricio thrives because he is supported in championing education at a strategic level. Unlike many other tech companies, Digibee is pushing education and documentation beyond just being a tactical support area and raising the bar on how to deliver capabilities differently. Fabricio says, “We are moving forward to increase the magnitude of value we can deliver to the company and our customers.”
The challenge, says Fabrício, is also what he enjoys most: questioning and rethinking the industry standard in educational delivery. Unlike many industry leaders, Digibee does not require years of technology certifications to use our technology. Digibee’s iPaaS is a truly easy-to-use, low-code platform. The goal of our education team is not to design a robust certification program, but rather to find the most accessible way to teach developers how to solve integration problems using Digibee.
Fabricio says that Digibee isn’t focused on users needing to master the tool, they want to empower users to leverage the tool to solve their everyday challenges. What we teach is “just in time, not just in case.” That is, rather than requiring a complex understanding of every aspect of the platform (which users may never need), we teach users how to use the platform to solve business problems quickly to accomplish one task and then move on to the next task. With technology always changing so quickly, understanding the logic of the tool also gives the user the advantage of flexibility as the platform continues to evolve. Fabricio says that “education is not the end, it’s the means. We believe that product training is a barrier to product adoption, so we aim to provide a training experience and learning model that is as simple as possible.”
“Education isn’t the end, it’s the means. We believe that product training is a barrier to product adoption, so we aim to provide a training experience and a learning model that is as frictionless as possible.”
The Future Ahead
Fabricio seemed particularly enthusiastic about the topic of Digibee’s future, because, in his words, the “ceiling is so high.” Fabricio is certain Digibee can and will significantly impact the tech industry globally and he is eager to continue growing alongside the company. Fabricio is also ambitious and as an educator himself, he is passionate about continuous learning and self-development. At Digibee, he is certain there will not only always be a range of opportunities for growth in his career and developing his skills, but that growth is supported and encouraged.
It goes without saying that AI is a hot topic right now. Many people in the tech space are looking for ways to leverage AI to improve services, products, and technology. Fabricio knows AI is much more than a trend, and is excited about utilizing AI to improve our platform and our delivery of resources for our customers. He feels AI will push humans to increase their cognitive contribution and creativity, and can be used to improve the learning experience. Fabricio’s team is actively testing AI models to assist users with search and provide fast and accurate answers in our learning content and documentation.
Balancing Work and Life at Digibee
Growing up a metalhead and rock aficionado in the “land of samba,” Fabricio definitely felt like an outsider. His identity was closely linked to his musical taste and he found he was treated differently by not adhering to the mainstream samba culture. Even within the rock culture, he saw the effect of not respecting differences in identity, social status, race, etc. But that experience has afforded Fabricio a lot of reflection. “I have learned to respect others by minimizing any prior judgment or bias and truly getting to know them.” As a manager, Fabricio sees how he can apply that understanding to creating inclusive workspaces and cultivating good relationships with his coworkers. He is grateful for the meaningful discussions on diversity and differences that Digibee supports. Fabricio believes it is crucial to team collaboration to provide an environment where everyone feels safe, respected, and accepted. We had a really beautiful discussion on this topic and I was grateful Fabricio was so willing to share with me.
I promised to get back to this and here we are; Fabricio started his professional career in the music industry. First as a metal/rock guitarist and vocalist (the very cool), then turning to recording and music production (which is even cooler), which led to teaching audio production. And as we now know, that eventually led him to Digibee! What was once a career is now his hobby. He still plays guitar and composes music with his former bandmates. During the height of the pandemic, they used their skills to create online musical performances, recording parts separately and then mixing everything together for the final video.
Fabricio and his wife Dafne also have their hands full with their energetic three-year-old daughter, Chloe. Chloe has inherited her father’s passion for music and loves listening to him sing and playing the guitar for her. She has been musical from an early age and loves to sing on her own.
At Digibee, we have an incredible team of people working together to bring our innovative enterprise integration solution to the US and around the world. It was a pleasure to chat with Fabricio, one of our exceptional “Digibees,” about his passion for education and technology, and his little corner of the world. Read on for our employee spotlight to learn more about this incredible team of people working to make Digibee’s mission possible.
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