Financial services

The challenge

Banco Santander Brasil is the fifth largest commercial bank in Brazil by assets.

With more than 9 million customers, it operates in all segments of the financial market, with a network of 3,696 branches and service points and 18,312 ATMs, representing 50% of the group's total profit.

Banco Santander needed to integrate a large and complex logistics network for the distribution of paper currency. The network comprised bank branches, ATMs, stores, the bank’s main depots, the central bank, security transport companies and several other partners, including cash-in-transit companies (CITs) that used a variety of systems at different stages of maturity.

Operations were very slow and insecure, relying on highly manual processes involving hundreds of people, thousands of emails and many spreadsheets with versions.

Near real-time tracking and monitoring was impossible with the legacy system.

The Objective

• Provide a secure, scalable and reliable platform to support critical banking processes
• Simplify the integration of different companies, systems and protocols
• Provide 24/7 monitoring to automatically identify any issues in the integration workflow, with real-time alerts

The plan

Banco Santander led the project by connecting its cash transporters with Digibee to integrate their transport requests, tracking the status of security transport operations across the country in near real time.

The Outcome

The new model streamlined the process, reinforced security, increased efficiency and reduced operating costs:

• Efficiency : Process automation, fewer tools, fewer resources
• Safety: All messages are end-to-end encrypted
• Visibility: Processes are tracked, including intermediate steps, in near real time
• Simplicity: A simplified implementation involving different systems and protocols

>> Book a personalized demo with our team of experts and see how Digibee’s iPaaS will bring efficiency to your business.

‍