Service	Basic Support	Standard Support	Premium Support
Initial response to critical business impact issues (P1)	4 hours	1 hour	30 minutes
Initial response to moderate business impact issues (P2)		2 business days	2 hours
Initial response to minimal business impact issues (P3)		2 business days	1 business day
Support coverage, powered by a global team, 365-days	9am-6pm M-F	24×7 (P1/P2)	24×7
Access to knowledge-base, self-paced learning resources, tutorials, status, and detailed documentation	Included	Included	Included
Access to asynchronous, real-time support with dedicated Digibee experts	Email & web support included	Email, web, & chat support included	Email, web, chat, & phone support included
Advanced proactive monitoring of your Digibee-powered realm + expert consultation			Included
Direct access to escalation managers for cases with mission critical severity cases			Included