The Challenge
Banco Santander Brazil is the fifth largest commercial bank in Brazil in terms of assets.
With more than 9 million customers, it operates in all segments of financial markets, with a network of 3,696 branches and service centers and 18,312 ATMs, accounting for 50 percent of the total profit of the group.
Santander Bank needed to integrate a broad and complex logistics network for paper currency distribution. The network comprises bank branches, ATMs, stores, bank main depots, the central bank, security transportation companies, and several other partners, including Cash-in-Transit Companies (CIT) that use a range of systems at different stages of maturity.
Operations were very slow and non-secure, relying on highly manual processes that involved hundreds of people, thousands of emails, and many versioned spreadsheets.
Near real-time tracking and monitoring was impossible with the legacy system.
The Objective
- Provide a secure, scalable, reliable platform to support critical bank processes
- Simplify the integration of different companies, systems, and protocols
- Provide 24/7 monitoring to automatically identify any problem in the integration workflow, with real-time alerts
The Plan
Santander Bank led the project partnering their cash/value carriers with Digibee to integrate its transport requests, tracking the status of security transport operations across the country in near real time.
The Outcome
The new model streamlined the process, strengthened security, increased efficiency, and reduced operating costs:
- Efficiency: Process automation, fewer tools, less resources
- Security: All messages are encrypted end-to-end
- Visibility: Processes are tracked, including intermediate steps, in near real time
- Simplicity: A streamlined implementation involving different systems and protocols
