Integrate faster with Digibee’s Supportive 3-Step Customer Onboarding

Discover how Digibee’s 3-step customer onboarding process and dedicated support will get you set up for integration success faster.

March 16, 2023

Getting started with your enterprise integration is a daunting task; even the process of planning your enterprise integration is a daunting task. You know it’s a big job, you know there are complex use cases to map out and consider, and you know that whatever solution you choose must be able to expand and adapt as your company grows (even if you don’t know how your company will grow!). If your company already relies on software from companies that also offer integration tools, at first glance it may seem that staying within that software ecosystem is the simplest way to ensure a smooth customer onboarding plan, and–ultimately–a successful integration. 

On the surface that may seem to be true, and we recognize that most of these large software companies offer integration platforms with very robust functionality capable of meeting the most complex user needs, but there are several challenges that need to be considered at all areas of the integration lifecycle, from building, running, monitoring (…and billing!)

developer-working-and-seeing-good-results

iPaaS XL Doesn’t Fit All

Have you heard the expression “Too much of a good thing”? While at first glance the size and complexity of the big integration platforms seems like a benefit to any user, it can cause many unintended and adverse situations to arise. With a great big very complex enterprise integration partner comes a great big monthly bill AND a very complex certification process.

Barrier to Entry

Just like a buffet where you have to make sure you have a big enough appetite to get your money’s worth, when choosing your integration partner you must be sure that the usage will be high enough to offset the high price tag with sufficient integration value. Even some large corporations run the risk of spending more to integrate than they gained through integration, and this becomes more of a peril for small to medium-sized companies, that is if they can even afford the price tag to begin with!

Complex Systems Require Complex Certifications

Taking full advantage of a complex system often requires hiring developers who have specialization, or even gone through a formal certification process, to build and run it. To achieve this, a company either has to spend the time and money associated with hiring these specialized developers, or in training up their own internal developers to pass the three levels of certification before they can even tackle enterprise customer onboarding.

It is important to remember that this training will be an incurred cost going forward regardless of which route you choose. It will also make the process of replacing or augmenting your team members as you grow both slower and more expensive. 

Make a Powerful First Impact with Digibee

We think it is important for companies of all sizes to begin integration, so to support this goal Digibee takes a very flexible approach to pricing with no prohibitively large cost barrier-to-entry. Instead we employ a subscription model that allows you to pay only for the integrations you use. The overall cost of Digibee is on average nearly 50% lower than the other guys, and it includes five times the number of production pipelines easily replicated integrations made between systems from the start, so you can realize your integration goals sooner. 

At Digibee we also know that your time to value is key. We ensure your team gains mastery of the Digibee platform without sacrificing fast results through our 3-step onboarding plan: 

  1. We Got You (we build for you)
  2. Together (you build with our help)
  3. You Got This (you build on your own) 

We got you

The Digibee team delivers first integrations

Digibee Subscription
Digibee Integration Platform

Together

Digibee / Customer work together to deliver

Digibee Subscription
Digibee Integration Platform, Integration Delivery, & Empowerment

You got this

Customer is ready to create and deliver integrations

Digibee Subscription
Digibee Integration Platform & Empowerment Team

Step 1: We Got You

In our first step of client onboarding, Digibee will build up to the first set of Pipelines for our customers. By having the Digibee team hit the ground running with your first integrations you will get to see real world examples of the Digibee integration capsules in action with your own unique suite of internal tools and business needs, and give you the fastest time to market possible.

Trying us out is a low-risk decision

To ensure that Digibee really is the best integration partner for you, we complete Step 1 on any of your staging platforms even before you commit to a subscription. Your role is as simple as sharing the data flow and aiding us in the connection to your data sources.

Step 2: Together

In the “Together” phase you begin to build your own integrations with our support. We will be there to guide and educate your team both on an individual level and through the Digibee Foundations Academy portal and Workshop(s). 

Not just “technically” together

At Digibee, we understand it’s important that “together” should include both technical and non-technical stakeholders. This way everyone can have an appropriate understanding of the capabilities of our integration platform to be able to best understand how to implement it in a way that meets your business needs.

Step 3: You Got This

Once your team is comfortable, you are ready to proceed with new integrations on your own. Thanks to our drag-and-drop low-code solutions, even your more junior developers will be able to learn to build, update, and run complex integrations quickly.

Digibee’s Inclusive Pricing Difference

Our subscription pricing includes several valuable bonuses that support you on your customer onboarding journey. Our support services are included in our pricing, so there aren’t any hidden costs.

Comprehensive Support

Even after your integration up and running with your own developers, we are always there for you if you need us! Digibee provides a dedicated customer success team that will help you troubleshoot and enable your team to keep getting the best results and outcomes from our integration platform-as-a-service.

Worried about monitoring for all your integrated pipelines?

Using integrated monitoring metrics and logs, our system actively supports your integration maintenance by flagging potential issues for you in real time. This helps you avoid interruptions for your customers.

Begin your Integration Journey with Digibee

With our subscription model and 3-step onboarding process, Digibee strives to make your enterprise integration as simple and cost-effective as possible.

Do you have more questions for us? Check out this resource: 5 (+1) Reasons to Choose Digibee Over a Traditional iPaaS or feel free to start the conversation and book a demo now. 

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