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For many companies, enterprise integration is an essential service. Relied upon to keep the business connected, the technology enables streamlined functionality across IT systems and processes. With a real-time, big picture view of the business, organizations respond with agility to changes in the market while optimizing efficiencies (and profitability).

But as with any enterprise solution, there is always a breaking point where the cost of a product outweighs its benefit to the business. For many MuleSoft customers, the ongoing investment simply to use the product is becoming untenable, siphoning IT budget and resources from higher value work. Let’s take a closer look. 

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Do your professional developers spend a lot of time writing tedious code to support your MuleSoft implementation? Are you frustrated to see precious bandwidth diverted for training and certification simply so your team can use the integration technology that’s meant to serve them?

Well, get in line. If your business relies on MuleSoft to support your integration strategy, it could be a long (and expensive) wait.

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Integration continues to be top of mind for any organization that wants to remain competitive in a digital-first world. In fact, 71% of enterprises are actively planning to adopt, supplement, or replace their integration technology. But what happens when your integration solution is holding you back?

Many companies face ongoing challenges even after investing heavily in traditional iPaaS systems such as MuleSoft. And we’re not talking peanuts. For most enterprises it’s a significant investment, with integration spend estimated at $720 billion to $1.12 trillion globally in 2023.

Even after paying top dollar for MuleSoft, including for support and maintenance, the business must also pay to certify their developers, an ongoing investment required simply so you can continue using the software.

Sometimes it’s not easy being a MuleSoft customer. While we’ve never been there, plenty of our customers have. 

The licensing model is expensive, with support and maintenance also taking big bites from the bottom line. Training (or hiring) people to work with the technology is another kick in the pants, with special certifications and courses chewing up IT budgets and sidelining the only people able to make MuleSoft work. According to our annual survey, maintenance and training are top of the list for non-iPaaS integration budgets, eating up almost 40% of the spend. So we’re not talking peanuts.

The technology, back in its heyday, was pretty amazing, delivering integration capabilities for SaaS, on-premises software, legacy systems, and other platforms. But technology from the early 2000s is not sufficient for organizations that need meaningful change. Today, enterprise integration is an enabler of innovation and agility. If it’s constraining the business, then it’s not doing its job.